General Terms & Conditions

Please read these sale terms carefully before placing your order and print off and retain a copy of these terms and your order for future reference:

Definitions

1.1. Buyer: means the person or organisation that agrees to buy the goods and to whom the goods are invoiced.

1.2. Seller: means Hi-Tech Distribution Ltd

1.3. Price: means the price paid for the goods and services, excluding VAT, and as set out on the order confirmation.

1.4. Order Confirmation: means the document supplied by the Seller to the Buyer setting out all the goods and services to be supplied and the price to be paid including VAT.

1.5. Goods: means the items as set out and detailed on the order confirmation.

1.6. Hardware: means physical and integral components that form part of any product supplied.

1.7. Software: means Software programmes that require installation, by the buyer and require a licence for use.

1.8. Consumables: means items that have a limited use, owing to their nature and require renewal, by the Buyer, from time to time.

1.9. Estimated Delivery Date: means the estimated number of working days on which any Computer System is estimated to take to manufacture, test and dispatch.

1.10. Working Day: means any day Monday - Friday 9am - 5pm and specifically excluding bank holidays.

1.11. Delivered & Delivery: means the day on which the Buyer collects the goods or the day on which the goods are delivered to the Buyers address.

1.12. Terms and Conditions: means the contract as set out in this document.

1.13. Contract: means the contract between the Buyer and the Seller and to which these terms and conditions relate.

1.14. Reasonable Period of Time: Time in which the Buyer should examine the goods to ascertain their conformity with the contract.

1.15. Consumer Buyer: means an individual not acting for the purposes of his or her profession.

1.16. Business Buyer: means an individual, company or other organisation acting for the purposes of their profession.

Formation of the contract

2.1. These terms of sale apply to all goods supplied by Hi-Tech Distribution Limited, registered in England and Wales no. GB581699978 ("the seller") ("the company") whose registered office is at Unit 5, Phoenix Trading Estate, Bilton Road, Perivale, Greenford, UB6 7DZ.

2.2. No contract exists between you and the seller for the sale of any goods until the seller has received and accepted your order and sends you confirmation by email to the email address you have given. Once the seller does so, there is a binding legal contract between us.

2.3.The contract is subject to your right of cancellation (see clause 6 below).

2.4.The seller may change these terms of sale without notice to you in relation to future sales.


Description and price of the goods

3.1. The description and price of the goods you order will be as shown on the seller's website at the time you place your order.

3.2. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the seller will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

3.3. Every effort is made to ensure that prices shown on the seller's website are accurate at the time you place your order. If an error is found, the seller will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the seller will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

3.4. In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of the seller's website about delivery.

3.5. If you order a motherboard or graphics card which uses Shared Memory Architecture (SMA), you agree that you understand that this technology uses memory from the system RAM to function as specified.

3.6. The price of the goods and delivery charges are inclusive of VAT (if payable).

3.7. While we try and ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


Payment

4.1.Payment for the goods and delivery charges can be made by any method shown on the seller's website at the time you place your order.

4.2. For all orders placed, unless specifically agreed otherwise, payment will be taken before the order will be processed. This includes credit and debit cards, which will be debited at the time when the order is placed and not when the order is dispatched.


Delivery

5.1. The goods you order will be delivered to the address you give when you place your order.

5.2. Delivery will be by our chosen choice of courier.

5.3. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

5.4. Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, the seller will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the seller will inform you as soon as possible.

5.5. The buyer will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to the specified delivery address.

5.6. When you sign for the goods (i.e. sign the couriers delivery sheet), you are accepting the goods in the condition that you receive them. Once the goods have been signed for in the condition that you receive them, the liability for any physical damage to the computer is released from the couriers responsibility and becomes yours. IT IS STANDARD PRACTICE TO CHECK THE CONTENTS FOR PHYSICAL DAMAGE BEFORE YOU SIGN FOR THEM AND BY ACCEPTING OUR TERMS AND CONDITIONS YOU AGREE TO ONE OF THE FOLLOWING:

• If the goods are damaged before you sign for them, you will sign for them as "damaged goods" or according to the condition that they have been received in order to maintain your delivery insurance.
• If you cannot check the goods before signing for them, you (or the person who signs for them) must sign for them as "unchecked" in order to maintain your delivery insurance.

Failure to comply with the terms will void your delivery insurance on the computer, and if there is physical damage you will have to pay for the repair.

5.7. Delivery to Channel Islands will attract a £40 delivery surcharge. No VAT will be charged on shipments to the Channel Islands, but you must contact us before ordering to arrange this.

5.8. If you would like to collect your order from our premises, after having arranged a suitable date and time with a member of our staff you must bring along with you suitable identification to prove your name and invoice address.


Your Right of Cancellation

The right of cancellation is governed by the "Distance Selling Regulations 2000".

6.1. You have the right to cancel your order before it has been dispatched ONLY. If your order has already left our premises or has been booked in, the order cannot be cancelled after this point.

Warranty

7.1. All goods supplied by the seller are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.

7.2. Goods found to be defective under the warranty will be repaired or replaced with an item of an equal or better performance and equal or better value at the original time the order was placed.

7.3. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage or accident.

7.4. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the seller in writing at the address shown below.

7.5. If an item purchased from Hi-Tech Distribution Ltd is returned to the company and found not to be defective, you will be charged for the return delivery costs of the item as well as the collection costs. This currently stands at £35 + VAT depending on the what it is and how far it is. We reserve the right to charge for labour if we deem this is necessary.


7.6. The buyer will be responsible for ensuring the item is packaged suitably and safely until we confirm the item has arrived back to us safe and secure. If the item arrives back to the seller damaged and was not sent back in the original packaging provided by the seller, the buyer will be responsible for the cost of repair and the labour costs of repair. We will only confirm that the item has arrived back to the seller in a satisfactory condition once we have opened the item and one of our employees has inspected the item. We strongly recommend that you keep the original packaging that your computer system/laptop arrives in for the purpose of returning an item back to us if necessary. Once the item has been repaired/replaced, we will then deliver the item back to you free of charge. Any "loss of earnings" or inconvenience caused as a result of a failure of any item purchased from the seller will not be compensated for.

7.7. All TFT monitors come with a 3 year onsite warranty. Should your TFT monitor develop a defect within these 3 years, you will be able to deal directly with the monitor manufacturer in obtaining a repair/replacement. Should you wish to return it to the seller, the seller will then deal directly with the monitor manufacturer in order to obtain a repair/replacement.

7.8. Hewlett Packard printers: In the event of a fault/failure, Hewlett Packard will deal directly with you and repair/replace this item if necessary. The Hewlett Packard customer services telephone number is 0870 010 4320.

7.9. Keyboards, mice, speakers, printers, monitors, cathodes and Neon lighting are not covered by the seller's specified free collection and delivery service and will need to be returned to us at the buyer's expense. The maximum warranty period on keyboards, mice, speakers, printers or monitors is 1 year (or as extended by the Manufacturers).

7.10. All our LCD panels should be considered as class 2, which comply with ISO 13406-2. Dead pixels on TFT monitors are covered under the monitor manufacturers' warranty terms and conditions. We try to ensure that the brand of TFT monitor we purchase is covered by a zero tolerance of dead pixels in the manufacturers' warranty terms and conditions. However, we do not guarantee that you will receive a replacement monitor should your monitor develop one or more dead pixels.

7.11. Laptop Batteries come with a maximum 6 month warranty, regardless of what warranty option is purchased.

7.12. If you receive damaged goods, you will need to notify the seller within 3 working days in order to qualify for free collection, repair or replacement. If do not notify us of any damage (i.e. cracked case) within 3 working days, you will not be able to return the items to us for repair or replacement.

7.13. If a computer has to be returned to us, please ensure that all data is backed up on the hard drive, because if a hard drive or configuration has to be changed, we cannot be held responsible for any losses of data, time or inconvenience caused.

7.14. All system returns must be collected by our courier once you have been issued with a valid RMA number. If you choose to return a system by your own means or without a valid RMA number, the costs of this will not be compensated for.

7.15. Should you take your computer system, monitor, keyboard or mouse, or any other peripheral to another computer company, repair company or computer technician and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the computer and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your computer you must contact the seller for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.

7.16. If a product is returned to us without a valid RMA number or PK reference, delivery will be rejected. 


Data Protection

8.1. The seller receives orders and payments via a secure server and the seller will take all reasonable precautions to keep the details of your order and payment secure, but unless the seller is negligent, the seller will not be liable for unauthorised access to information supplied by you.

8.2. The seller will only use the information you provide about yourself for the purpose of fulfilling your order.


Designs etc

9.1. All designs, copyright and other intellectual property rights associated with the goods belong to the seller and/or the manufacturer of the goods.


Applicable Law

10.1. These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.